How can we help?

Select your order to check its latest status. Open the order for tracking and rider contact when available. Location can pause when a rider's phone is locked or offline; it is not a guaranteed arrival time.

Use only the payment methods shown at checkout. Returning from a payment page or showing a screenshot does not confirm payment. If an online payment is confirmed, do not pay the order total again in cash. Refund requests need staff review; a request is not confirmation that money has returned. Huwag magbayad ulit habang nire-review.

Your first delivery needs online payment or staff approval for cash orders. Cash becomes available after a successful completed delivery, subject to the account and delivery checks. If online payment is unavailable, ask staff to review cash approval. This assistant cannot approve accounts.

Open your order to see whether cancellation is still available. Purchases and rider progress can stop cancellation. For an address change, purchased items, or a cancellation you cannot make in the app, contact staff. This chat cannot cancel, edit, or refund an order.

Select the affected order. When its reporting window is open, you can review a short report and explicitly send it to the G-Ride team in your town. An existing report stays under review until staff resolves it. For an active order or a closed reporting window, contact staff through the links below.

Never share a login password or OTP in chat. Give a delivery code only when the delivery arrives. Do not send money to an unverified seller or ask a rider to advance cash to a private seller for a parcel. Stop and contact G-Ride if someone asks for an unexpected transfer. Kapag kahina-hinala, huwag munang magbayad. If you are in immediate danger, get to safety and contact local emergency services; do not wait for this chat.

Food & shops in the app covers restaurants and supported local shops; this chat shows restaurant menus only. Padala sends a parcel. Pabili is for purchases from physical stores, with receipts and in-app approval for proposed item or budget changes. Select your barangay in the app to see what is available; service is not promised everywhere.

Use the app's install button if your browser offers it. On iPhone, open G-Ride in Safari, use Share, then Add to Home Screen. On Android, the browser may show Install app or Add to Home screen. Browser support varies; the website also works without installation.

Open Settings for your profile, saved addresses and account controls. Contact support for an account correction; the assistant cannot change passwords, roles or account permissions. For a privacy request, use the contact in the Privacy Notice. Never post passwords, OTPs or identity documents here.

You can message G-Ride on Messenger or email support@grideph.com. Include your order code and a short explanation, but never a password or OTP. Opening a contact link does not send a message; send it yourself in that app. Staff response times vary.